System Navigation Program E-Manual

System Navigation Program

Welcome to the System Navigation Program Manual by the Social Planning Council of Ottawa. This concise guide, tailored for Ottawa’s ethnocultural senior communities, provides easy access to essential services and support. It uniquely focuses on each community’s specific needs, compiled from a detailed assessment of seniors across 28 ethnic backgrounds. Our aim is to simplify your access to vital resources in your native language, enhancing your life in Ottawa’s vibrant, diverse landscape.


OC Transpo:
  • Free bus and train rides for seniors aged 65+ on Wednesdays and Sundays.
  • For assistance, contact 613-741-4390 or visit OC Transpo.
  • Explore journey planning and reduced fares: Plan Your Trip.
Para Transpo:
  • Door-to-door accessible rides for disabled seniors.
  • Apply
Transportation & Accompaniment Services: Seniors on Site is an Ottawa-based company that provides dependable and secure transportation services, along with safe accompaniment and companion care, to empower seniors in maintaining their independence when driving becomes impractical. Their senior transportation services offer a convenient and trustworthy option, ensuring the safety and well-being of seniors with a dedicated driver. Seniors on Site provide transportation to/for:
  • Medical appointments
  • Grocery & personal shopping
  •  Hairdresser/barber appointment
  •  Prescription drop-off & pick-u
  • Religious services, concerts, plays, lectures
  • Airport (can help check in luggage, escort to security)
  • Social events (with accompaniment if requested)
  • Therapy sessions
For more information or to book a date and time for a drive or an upcoming appointment, call us at 613-422-7676 or visit here
Retirement Homes
  • Private apartments, meals, and cleaning services are offered, with costs varying; it’s advisable to tour facilities first.
  • Notable companies providing retirement homes include Revera and Chartwell, and interested individuals should contact the homes directly: Revera – Retirement Living.
Subsidized Housing Co-op Housing
  • Co-op housing involves paying fees and sharing maintenance responsibilities.
  • Interested individuals must apply to each co-op separately; information can be found at Co-op Housing Ottawa.
Supportive Housing
  • Supportive housing provides extra care, medical assistance, meals, cleaning, and access to nursing care.
  • Coordinated through the Community Care Access Centre, inquiries can be made by calling 613-760-1700: Community Care Access Centre – Champlain.
Aging in Place
  •  Seniors can choose to stay in their homes with help for chores through Home Care services provided by the Local Health Integration Network (LHIN).
  •  Inquiries can be directed to LHIN at 613-564-1700 : Home Care for Seniors – Ontario.
OPL Tech Help for Seniors A & O Support Services for Older Adults
Active Living Club 50+ (City of Ottawa)
  • Contact: 613-580-2400
  • Activities include cycling and hiking in spring, summer, and fall, as well as cross-country skiing and snowshoeing in winter. Leaders guide participants to various locations in Ottawa and Gatineau to enjoy trails, pathways, and landscapes.
Ottawa Public Health
  • Provides telephone counseling, information, and services to support those caring for older adults.
  • Contact: 613-580-6744 (TTY: 613-580-9656)
City of Ottawa – Health and Support Services
  • For general health-related items and services, seniors can call 3-1-1.
  • Services supporting vulnerable seniors, including Home and Community Care.
  • Contact: 310-2222 (no area code required).
  • Health and Support Services
Community Support Services (Coalition of Community Health and Resource Centers of Ottawa)
  • For seniors over 65, adults with disabilities, and their caregivers.
Geriatric Assessment Outreach Team (GAOT) Geriatric Psychiatry Community Services of Ottawa (GPCSO)
  • Contact: 613-562-9777
  • For seniors over 65 with mental illness; physician referral required.
Primary Care Outreach for Seniors (PCO)
  • Contact: 1-844-726-5115
  • For seniors over 65 who are isolated and face significant barriers accessing services.
The Good Companions – Grocery Shopping Program, Community Support Services:
  •  Offers free door-to-door transportation service to local grocery stores for seniors and adults with physical disabilities.
  • Contact: 613-236-0428
  • for more details visit here 
Seniors Solution
  • Contact: 613-592-1250
  • Provides shopping and grocery assistance.
Meal Programs for Older Adults:

Handy Helpers by the Good Companions

Services are available for individuals aged 55 and above, as well as adults with physical disabilities residing north of the Queensway between Preston Street and Blair Road. If you reside outside of this specified area, please refer to this page to identify an agency that can provide assistance. Membership with The Good Companions is not required to access this service. The Handy Helper volunteers from The Good Companions are ready to assist with various tasks and odd jobs, including but not limited to:

  • Changing batteries in smoke detectors and replacing light bulbs.
  • Tightening doorknobs, locks, and adjusting or installing hinges.
  • Putting up shelves and pictures at a reasonable and safe height.
  • Assembling flat-pack furniture at a reasonable and safe height.
  • Undertaking small gardening jobs on a one-off basis, excluding tree pruning.
  • Taking down and putting up curtains and curtain rods (limited to a safe ceiling height).
  • Replacing tap washers and repairing dripping taps.
  • Offering basic computer and technology assistance, such as cell phones, tablets, connecting new TVs, printers, and answering machines.

HandyMan Services by Seniors on Site

Seniors on Site offers essential support to clients, ensuring they can maintain a comfortable lifestyle
within the familiarity of their own homes. Recognizing the significant impact a helping hand can have,
we are committed to facilitating an environment where seniors can thrive. please visit here

Light Gardening & Yard Work for Seniors:

Home Support, Maintenance & Cleaning Services

Seniors on Site offers dependable and trustworthy caregivers proficient in various common household
tasks, enabling you or your loved one to maintain independence. Accessing quality home support
services is crucial for sustaining a comfortable, secure, and tidy living space.

Home care services that include

  • Light & heavy housekeeping
  • Cooking & meal preparation
  • Laundry & ironing
  • Shopping & running errands
  • Closet & cupboard cleaning/organization
  • Pet care & pet sitting
  • Home sitting

Housekeeping / Cleaning for Seniors in Ottawa
Our housekeeping services include:

  • Vacuuming
  • Floor sweeping & mopping
  • Laundry & ironing
  • Dish washing
  •  Kitchen cleaning
  •  Bed making/changing
  • Bathroom cleaning
  • Sweeping & dusting
  • Sanitizing surfaces
  • Taking out trash
  • Overall upkeep/tidying of home

please visit here


Our Ethno- Cultural Seniors Network Partners

  • ACB Wellness Resource Centre Seniors Group
  • Excelsior Cultural and Spiritual Assoc
  • Cambodian Association of Ottawa
  • Canada Nepal Solidarity for Peace

  • Club Casa de los Abuelos

  • Daryeel: A Youth and Seniors Serving Centre

  • Deshantari of Ottawa Carleton

  • Family Support and Care Services Centre

  • Indo-Canadian Community Centre

  • Jamaican Ottawa Community Association

  • Kanata Chinese Seniors Support Centre

  • New Beginnings

  • Ottawa Francophone Swahill Seniors

  • Ottawa Senior Hummingbirds Group

  • Ottawa Valley Filipino Canadian Seniors Citizens

  • Polish Canadian Women’s Federation

  • Le Regroupement Affaires Femmes

  • Rwanda Social Services and Family Counseling

  • Seniors Wellness Community

  • Sikh Community Services Ottawa

  • Sri Lanka Canada Association of Ottawa Seniors

  • South Nepean Muslim Community

  • Vietnamese Canadian Community of Ottawa

  • Etio-Canadian Azawent Association

  • Indo-Canadian Seniors Association, Barrhaven

Our clients

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